Contact Enrollment Services
Coronavirus (COVID-19) Website Update
Due to proactive measures to contain the COVID-19 virus, Enrollment Services will not offer face-to-face window services in Building 1, until further notice.
We have a number of service options available to you through phone, chat, email and Zoom appointments. For information on how to access these services please see below.
For all updates regarding COVID-19, please see our Coronavirus (COVID-19) page.
Please do not come to campus to drop off documents. See information below under Forms.
Hours:
Our hours for all services are Monday, Tuesday, Wednesday, and Friday from 8:30 am - 5 pm. Thursday from 10:30 am - 5 pm.
Phone:
Fax: (Currently checked only once per week. Please use our Secure Digital Dropbox if possible for faster service.)
Email:
AskLane@lanecc.edu
Use our webform for best service. Our direct email address is asklane@lanecc.edu. If you are a student, always use your @my.lanecc.edu student email to contact us, and watch for our response there. If you are not a student, or if you have not yet received your student email address, you may use your personal email or our webform above.
Chat
- Log into your Lane Student account. (yourname@my.lanecc.edu) You must initiate chat from your Lane email account.
- On the left side will be a "+" sign next to your name. If you hover the mouse over it, it will say "New Conversation." Click the "+" link to initiate the chat.
- Where it says "Enter name, email, or phone" enter asklane@lanecc.edu and then hit Enter.
- You will now have a chat box where you will be able to type in your question.
- Click "Send Invite" if this is the first time chatting.
- We will respond as quickly as possible.
Appointments:
If you have a need for a direct conversation using Zoom, at a specific time, we have set up an appointment system for you to schedule a time. You will need your L number and date of birth to sign in.
Appointment hours: Our appointments are available for 15 minute intervals from 8:30 am- 5:00 pm, M, T, W, and F, from 10:30 am-5 pm Thursdays.
Set your appointment here: Enrollment Services Appointment System
Forms/Mail:
Please do not come to campus to drop documents. Enrollment Services is working remotely, please check our forms page for specifics for each form regarding how to submit electronically.